Shipping & Returns
Fast, reliable delivery of authentic African groceries nationwide. Free shipping on orders over $75. 30-day satisfaction guarantee.
Nationwide Delivery
All 50 U.S. States
Free Shipping
On Orders Over $75
3-5 Day Delivery
Most Orders
30-Day Returns
Satisfaction Guaranteed
Shipping Methods
Standard Shipping
Delivery: 3-5 Business Days
Cost: Calculated at checkout
Free on orders over $75
Expedited Shipping
Delivery: 2-3 Business Days
Cost: Calculated at checkout
Frozen Food Shipping
Delivery: 2-3 Business Days
Cost: Calculated at checkout
Subscription Box Shipping
Delivery: Monthly, 3-5 Business Days
Cost: Always FREE
Included in subscription
Frozen & Perishable Shipping
We take extra care with frozen African foods like cassava leaves, bitter leaf, yam, cocoyam, goat meat, and fish. All frozen items are packed in insulated boxes with dry ice or gel packs to maintain safe temperatures throughout transit.
- Insulated boxes with dry ice or gel packs for temperature control
- Expedited shipping on all frozen orders to minimize transit time
- Orders placed before 2pm EST ship same-day when possible
- Frozen items must be transferred to your freezer immediately upon delivery
- We recommend not ordering frozen items to PO Boxes or extreme remote locations
30-Day Satisfaction Guarantee
We stand behind every product we sell. If you are not completely satisfied, we will make it right — no questions asked.
Contact Us
Email hello@yourownafricanstore.com within 30 days of delivery with your order number and reason for return.
Receive Instructions
Our team will send you a prepaid return label and detailed instructions for packaging your return.
Ship It Back
Drop off your packaged return at any authorized shipping location using our prepaid label.
Get Refunded
Once we receive and inspect your return, we will process your full refund within 3-5 business days.
Return Policy Details
What Can Be Returned
- Unopened pantry items within 30 days
- Damaged or defective items (any condition)
- Incorrect items shipped by us
- Subscription box cancellations before shipping
What Cannot Be Returned
- Opened or partially used perishable items
- Items purchased more than 30 days ago
- Items without original packaging
- Gift cards and digital products
Ready to Order?
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