Frequently Asked Questions

Our bundles are thoughtfully curated by tier. The Starter Bundle (from $39) includes core staples — Garri, Corned Beef, Sardines, and Palm Oil — perfect for a single household. The Value Family Bundle (from $79) expands to six items including African Black Soap and herbal essentials. The Premium Luxury Bundle (up to $150) is our most complete package, covering full grocery staples plus wellness products like Roots Herbal Drink and natural oils. Each tier is designed to offer real savings compared to requesting items individually.

Absolutely. While our tiered bundles are pre-curated for convenience and savings, we understand that every household has unique needs. Simply use the Custom Request form to describe exactly what you want — list your preferred products, quantities, and any specific brands. We'll put together a personalized bundle quote and get back to you within 24 hours.

Click the "Request This Bundle" button on any bundle card, or head to our Custom Request form. Fill in your name, email, phone, the bundle you're interested in, quantity needed, and your delivery location. Our team reviews all requests and responds promptly with sourcing availability and a confirmed price.

There is no strict minimum for personal bundles — even a single Starter Bundle qualifies for our standard sourcing and delivery service. For wholesale or bulk bundle orders (e.g. ordering 10+ of any tier), additional discounts and priority handling apply. Contact us directly to discuss bulk bundle pricing.

Yes! Think of the tiers as starting points, not rigid boxes. If you love the items from the Starter Bundle but want to add the Black Seed Oil from the Premium tier, just let us know in your request. We're a sourcing service at heart — flexibility is one of our key strengths.

Generally, wholesale orders are for businesses, restaurants, caterers, African grocery retailers, or individuals purchasing in large quantities for resale or commercial use. If you're ordering 20+ units of a single product or spending $500+ per order, you're likely in wholesale territory. We work with businesses of all sizes — from small African restaurants to large retail distributors.

Minimum order quantities vary by product and supplier. For most staple groceries and canned goods, the MOQ starts at a single case (typically 12–24 units). For specialty herbal and wellness products, MOQs may be lower. When you submit a wholesale request, we confirm the MOQ and pricing for your specific product list within 48 hours.

Wholesale pricing is calculated based on product type, quantity requested, sourcing complexity, and logistics. The more you order, the better your per-unit price. After you submit your wholesale request, we provide a detailed quote with tiered pricing options. There are no hidden fees — you see the full landed cost before confirming.

Wholesale is ideal for: African grocery store owners looking for reliable stock replenishment, restaurants and caterers who need consistent supply of palm oil, spices, and staples, community organizations buying for events or group orders, and international resellers importing African products for their local market. If you're buying regularly, we can even set up a recurring supply arrangement.

Use the Custom Request form on our homepage and indicate in the Product Request field that you're looking for wholesale. Include a list of products, approximate quantities, your business type, and delivery location. Our wholesale team will reach out within 24–48 hours with a dedicated sourcing plan and pricing.

We currently deliver across the United States. Whether you're on the East Coast, West Coast, or anywhere in between, we ship directly to your door. All 50 states are covered. If you have a specific delivery address you're unsure about, just reach out and we'll confirm.

Orders are typically dispatched within 1 business day. Standard delivery across the USA takes 2–4 business days once dispatched. You'll receive a tracking link as soon as your parcel is on its way so you can follow it every step of the way.

Yes — every order is dispatched with a tracking link sent directly to your email. Once your parcel is handed to the courier, you'll receive a dispatch confirmation email containing your tracking number and a direct link to the courier's live tracking page. You can follow your package's journey in real time from dispatch to your doorstep. Visit our dedicated Track My Order page at /track-order for a full guide, delivery timelines by region, and answers to common tracking questions. If you haven't received a tracking email within 48 hours of ordering, check your spam folder or email us at YourOwnafricanstore.com@gmail.com.

We source fresh for every order, so availability is rarely an issue. However, if a specific item becomes unavailable after your request is submitted, we contact you immediately to offer a comparable alternative or adjust your order. We never ship substitutions without your approval. For critical or time-sensitive items, we recommend mentioning this in your request so we can prioritize sourcing.

Orders of $75 or more ship completely free anywhere in the USA. For orders under $75, a flat shipping fee of $9.99 applies. No hidden fees — the price you see at checkout is the price you pay. Free shipping is automatically applied when your cart reaches $75.

We source directly from trusted African producers, certified distributors, and established importers across West Africa, East Africa, and Southern Africa. Our supplier network spans Nigeria, Ghana, Senegal, Kenya, South Africa, and several other countries. We also work with licensed African food importers based in the UK and Europe to reduce transit times for diaspora customers in those regions.

Every supplier in our network undergoes a verification process. We check for authentic sourcing, proper food-grade handling, compliance with relevant import regulations, and alignment with our quality standards. Products are inspected before dispatch. We do not stock items that don't pass our sourcing criteria — our reputation is built on authenticity.

Yes. We prioritize authentic African-produced brands — not European or Western imitations. When you request Palm Oil, you receive genuine African-sourced palm oil. When you request Garri, it comes from actual cassava processors in West Africa. This is non-negotiable for us. Diaspora customers deserve genuine products, not substitutes.

That's exactly why our Custom Request feature exists. Our product catalog and featured sections represent only a fraction of what we can source. From rare herbal blends to specific regional brands to perishable items requiring cold-chain handling — submit a request describing what you need, and we'll assess whether we can source it. We're constantly expanding our supplier network based on customer demand.

Yes. All products shipped internationally are properly labelled, documented, and compliant with destination country import requirements. We work with experienced freight and customs partners to ensure smooth clearance. Customers are never responsible for unexpected customs complications — we handle all sourcing logistics from origin to doorstep.